HAWL has developed a medical service business that incorporates the best practice for residential aged care, namely the chronic care model that addresses not only the residents’ complex health needs but also supports the facilities accreditation and funding needs.
Founded in 2012, HAWL recognised that residential aged care facilities rarely receive the medical service that consistently helps their residents whilst at the same time supports the facilities’ accreditation and funding needs. Many aged care organisations have recognised this service and this has led to HAWL’s expansion in Western Australia, Queensland, Victoria and South Australia.
Why Residential Aged Care Facilities should partner with HAWL
At HAWL we pride ourselves on the effort we undertake to understand our clients’ needs comprehensively and meet their requirements and needs in the most ethical, professional and efficient method possible.
This includes the residents in aged care facilities, the organisations we work for and every staff member we interact with. We value all our relationships and our goal is to be consistent and continuously improve in the delivery of the highest quality of health care.
At HAWL we believe that good service is important. We validate this belief by partnering with our clients and structuring our services correctly. We believe that all residents in the facility have the right to receive the attention and duty of care they require, in a way that supports accreditation, meets all funding requirements, reduces workload for facility staff and is at a no-cost benefit for both the residents and the organisation.
HAWL recognises that the needs of aged care residents are often complicated and diverse which in turn require complex interventions. Which is why HAWL strives to complement and support the residential aged care facilities in the delivery of a holistic health management system for the wellbeing of the resident.
What can HAWL’s clients expect?
HAWL seeks to deliver medical health services to improve the quality of life of all elderly.
Australians in residential aged care while at the same time supporting the accreditation and funding requirements of the facilities. It does so by providing a holistic and preventative approach through the chronic care model led by a GP-nurse team and one that includes:
Comprehensive medical assessments
- Covers the relevant minimum standards for health and personal care – Standard 2
- Prompt documentation of diagnoses and medical directives for Aged Care Funding Instrument (ACFI) purposes
- Identifying medical/nursing interventions that are relevant to ACFI
Residential Medication Management Review (RMMR)and three monthly reviews of medications
- Reduces polypharmacy and its consequences contributing to improved clinical indicators
- Maintains a collaborative relationship with the resident, relative and multidisciplinary team – assisting recipients of care to achieve active control of their own lives within residential care service – Standard 3
Referrals to allied health and dental health
- Care recipients are referred to appropriate health specialists in accordance with the care recipient’s needs and preferences – Standards 2.6 and 2.15
Regular routine consultations
- Care recipients receive appropriate medical care whenever they need it – Standard 2.4